Thank you for the good cooperation during the first half of the year.
As summer vacations approach, it is a good time to stop and look back at what has happened during the first half of the year. Although the light is starting to show at the end of the tunnel, the second year with the pandemic continues. Nevertheless, together with you we have famously succeeded in carrying out new development projects, delivery projects and service launches. Thank you very much for this.
Our customer service has remained at a commendable level. We regularly monitor and analyze all the customer feedback received from our ticketing tool. On a scale 1-5, the monthly averages have been between 4.3 and 4.9. I further encourage you to give us feedback when we solve your service tickets. With your valuable feedback, we will be able to further develop our service.
The market shares of our main products have continued to rise during the first half of the year. We have kicked off three new Enerity™ Electricity Grid implementation projects and the product will soon be used for pricing more than two million PoDs in Finland. There are currently ongoing two new implementations of the Enerity™ Electricity Trade solution, in addition to which we are involved in several consolidation projects of electricity sales companies. Thus, our market share is also growing on this front.
On the product development side, we are currently preparing together with our customers for the arrival of the Finnish data hub in February 2022. Many things will change in the electricity market processes at that time, and we will support these new functionalities. In addition, we are integrating as a third party into the data hub, and thus we are better able to serve you with the new processes made possible by the data hub.
From the financial point of view, the first half of the year will be a reasonably good one. I believe our year will continue successfully together with you, also during the rest of the year, when we will hopefully be able to develop our services together face to face again.
Very nice and relaxing summer vacation time.
CEO Jarmo Roiha