In November, we conducted our traditional customer satisfaction survey. We asked for your opinion about us, our solutions and services, and your willingness to recommend our products and services to your colleagues. This measurement, also known as NPS measurement (Net Promoter Score), yielded a result of 77. This is well above our target of over 50. We received special thanks for our good cooperation and efficient and fast customer service. We have gone through the feedback and raised development targets for next year’s plans. Together, we can take some of the things forward at our development days to be held at the beginning of the year. I thank all those who responded and provided feedback. All feedback is paramount to us to improve our service. Therefore, I encourage you all to continue to respond to our feedback surveys to the best of your ability.
Enerity™ Electricity Trade has developed during the year to cater for the introduction of Datahub 1.0. The solution has been introduced to two new customers and in addition to this M&A of electricity retailers has resulted in new companies using the product.
Demand for our Enerity™ Electricity Grid solution has been boosted by future amendments to the Electricity Market Act and the Finnish Energy Authority’s plans to harmonize pricing. During the year, the Electricity Grid solution was chosen by six new customers.
We have also gained six new customers to Enerity™ Customer Messaging service this year. We have expanded our partnership with system vendors to provide our customers with the best and most versatile services in the industry. The service is already used by almost 60 firms in the energy and water sectors in Finland.
From an economic point of view, the year seems great. Our net sales are growing from the previous year and our result is also improving.
However, now it is the time to relax for Christmas with our loved ones and recharge our batteries for next year.
Merry Christmas and success for New Year 2022.
CEO Jarmo Roiha