Vatajankoski Enhances and Automates Customer Communications with Enerity™

20.10.2020 | Our Customers

Vatajankoski sends almost 10,000 text messages and e-mails to its customers every year through the Enerity™ Customer Messaging solution. The most typical messages sent through Enerity™ are power outage announcements, communication in fault situations and planned outage notifications. The messages contain important information that affect the customer’s life, so it is essential that they reach the right person, quickly and at the right time when the need for communication arises. Enerity™ was chosen to serve these customer communication needs and to automate communication.

“The best thing about the “Enerity™ Customer Messaging solution is its automation. The tool runs in the background, taking care of communication,” states Operating Engineer Janne Yli-Moijala from Vatajankoski. “The solution works excellently in emergency situations and reduces the workload of emergency personnel, freeing up time from customer calls to diagnose and deal with the problem.”

“A message can be sent to both individual and hundreds of recipients at the same time. The sending can also be scheduled or automated, so the employee does not have to be present when the message is sent. It is a modern, time- and place-independent way of communication, which helps us to serve our customers even better,” says Network Engineer Pekka Niemi.

 

Customer Messaging
Vatajankoski sends almost 10,000 text messages and e-mails to its customers every year through the Enerity™ Customer Messaging solution.

 

The extensive expertise of Vatajankoski, a company of new energy, is crystallized in the modern combination of technology, commercialism and environmental aspects. Vatajankoski serves its customers by helping to increase energy self-sufficiency, reduce energy waste consumption, produce own energy in communities and reduce carbon footprint, in the best possible way and saving costs.

For start-ups and innovators, the company offers the opportunity to test new ideas with end users already at an early stage. As a multi-expert in the circular economy, Vatajankoski is involved in financing new business ideas in the energy sector. The pursue of the goal is also supported by various co-operation projects, where, for instance, significant investments are made in the utilization of waste heat in heat production. One of the latest projects is being implemented in cooperation with Knauf Oy.